Refund policy
Return & Exchange Policy
At Casa de Paw, we want you and your pet to love every purchase. If you're not completely satisfied, we're here to help.
Exchanges
We offer exchanges on eligible items within 14 days of delivery. To be eligible, items must be:
- Unused and in their original condition
- In the original packaging with all tags attached
We do not offer cash refunds. Exchanges are issued for items of equal or lesser value, or a store credit note for the difference.
Non-Returnable Items
The following items are not eligible for exchange or return:
- Consumable products (food, treats, supplements, and grooming products)
- Items that have been used, opened, or are not in their original packaging
- Items purchased on sale or marked as final sale
Return Shipping
- If your item arrived damaged or defective, Casa de Paw will cover the cost of return shipping.
- For all other exchange requests (e.g., wrong size, change of mind), the customer is responsible for return shipping costs.
How to Request an Exchange
- Email us at cacadepaw.store@outlook.com within 14 days of receiving your order.
- Include your order number, the item(s) you'd like to exchange, and the reason for the exchange.
- Once your request is approved, we'll provide return instructions.
- Upon receiving and inspecting the returned item, we'll process your exchange within 5–7 business days.
Casa de Paw reserves the right to refuse exchanges that do not meet the above conditions.